Levr and Qinetic Terms of Service

Effective date: 21 July 2026 Last updated: 21 July 2026

These Terms of Service (the "Terms") are a binding agreement between BitModern, Inc., a Texas corporation with offices at 8921 Northlake Hills Drive, Jonestown, Texas 78645 ("BitModern", "we", "us", "our"), and the individual or entity that accesses or uses the Services ("Customer", "you", "your").

PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, CONNECTING AN AGENT OR MCP CLIENT, OR OTHERWISE ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "Customer", "you", and "your" refer to that entity. If you do not have that authority, you may not use the Services on the entity's behalf.

Section 15 (Limitation of Liability) limits our liability to you. Section 19 (Governing Law and Venue) sets an exclusive venue in Travis County, Texas.

1. Definitions

"Agent" means any autonomous or semi-autonomous software system — including coding agents and harnesses such as Claude Code, Codex, Cursor, Antigravity, Copilot, and any Model Context Protocol ("MCP") client — that you connect to or operate against the Services, whether supplied by you, by a third party, or made available by us.

"Agent Action" means any read, write, state transition, test run, comment, integration call, or other operation performed in the Services by an Agent operating under your credentials, your workspace, or your configuration.

"Customer Data" means all data, content, and materials that you or your Users or Agents submit to, store in, or generate within the Services — including issues, requirements, acceptance criteria, plans, tests, test runs and results, exploratory-testing sessions, comments, attachments, repository and code context, agent transcripts and traces, agent configuration, and prompts.

"Documentation" means the technical and end-user documentation we make generally available for the Services.

"Levr" means our project control plane for agentic development, including the levr.one website, the Levr web application, the Levr API, the Levr MCP server, and associated CLIs, SDKs, reporters, and integrations.

"Order" means an online subscription selection, order form, or written agreement referencing these Terms that specifies the plans, quantities, and fees applicable to you.

"Output" means any content, recommendation, plan, code, test, analysis, summary, classification, routing decision, or other result generated by an Agent or by AI features of the Services.

"Qinetic" means our agent orchestration and self-improvement layer that operates on top of Levr, including the agent network and message bus, shared agent memory, routing, the agent builder and brain compiler, the improvement pipeline, and the observability surfaces associated with it.

"Services" means Levr, Qinetic, and all related websites, applications, APIs, MCP interfaces, CLIs, SDKs, and Documentation that we make available to you.

"User" means an individual authorized by you to use the Services under your account, including your employees, contractors, and agents.

"Workspace" means a tenant within the Services under which your Users, projects, issues, tests, and Agents operate.

2. The Services

2.1 Levr

Levr is a control plane in which project work and verification live in a single graph: issues, requirements, acceptance criteria, tests, test runs, results, pull requests, and CI outcomes. Every function is intended to be operable both by humans through the Levr interface and by Agents over MCP and the API.

2.2 Qinetic

Qinetic is an optional layer that runs on top of Levr and provides agent networking and messaging, shared memory, capability- and load-based routing, agent definition and compilation, an improvement pipeline, and fleet observability. Qinetic requires an active Levr Workspace. Some Qinetic capabilities are available only on paid Qinetic plans as described on our pricing page or in your Order.

2.3 Provisioning

Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable right during the term to access and use the Services for your internal business purposes, in accordance with the Documentation and any plan limits.

2.4 Early Access, Beta, and Preview

Some or all of the Services may be offered as early access, beta, preview, or otherwise pre-general-availability ("Beta Services"). Beta Services are provided for evaluation, may be changed or withdrawn at any time, may contain defects, and are provided "AS IS" without warranty, support commitment, service level, or indemnity of any kind. We may impose additional or different terms on Beta Services. Do not use Beta Services for production workloads or regulated data unless we have agreed otherwise in writing.

2.5 Changes to the Services

We may modify, add to, or discontinue features of the Services. For changes that materially reduce core functionality of a paid plan, we will provide at least thirty (30) days' notice to the email address associated with your account, and you may terminate the affected subscription under Section 13.3.

2.6 No Service Level Commitment by Default

Unless a service level agreement is expressly incorporated into an Order, the Services are provided without any uptime, latency, throughput, or support response commitment.

3. Accounts, Workspaces, and Users

3.1 Eligibility

You must be at least 18 years old to create an account. The Services are business tools and are not directed to children. We do not knowingly collect personal information from anyone under 18.

3.2 Account security

You are responsible for maintaining the confidentiality of credentials, API keys, personal access tokens, OAuth grants, and MCP client credentials associated with your account, and for all activity that occurs under them — including all Agent Actions. Notify us at security@bitmodern.com promptly if you suspect unauthorized access or a compromise of credentials.

3.3 Users and administrators

You are responsible for your Users' compliance with these Terms. Workspace administrators may access, modify, export, restrict, and delete Customer Data within the Workspace, including data submitted by other Users and by Agents. You are responsible for your administrators' actions.

3.4 Registration information

You agree to provide accurate, current, and complete registration information and to keep it up to date. We may suspend or terminate accounts registered with information we reasonably believe to be false.

4. Agents and Automated Actions

This Section applies in addition to the rest of these Terms and reflects the agentic nature of the Services.

4.1 Your Agents act as you

Agents you connect to the Services operate under your authority. All Agent Actions are attributed to you and treated as your acts under these Terms, whether you initiated them individually, scheduled them, or configured an Agent to operate autonomously. You are responsible for the selection, configuration, supervision, permissions, and scope of every Agent you connect.

4.2 Third-party agents and model providers

You may connect Agents and harnesses supplied by third parties. Those tools — and the model providers behind them — are governed by their own terms and privacy practices, which we do not control. Where you direct the Services to transmit Customer Data to a third-party Agent, model provider, or Connected Service, you authorize that transmission and are responsible for confirming it is permitted under your own obligations.

4.3 Autonomy is your configuration

The Services provide workflow states, quality gates, approvals, and permission scopes so that you can decide how much autonomy an Agent has. You are solely responsible for choosing those settings. Gates and workflow states are process controls, not guarantees: we do not warrant that they will prevent an Agent from producing incorrect work, closing an issue prematurely, recording an inaccurate test result, or taking an action you did not intend.

4.4 Output is not verified and is not advice

Output may be inaccurate, incomplete, insecure, non-functional, or unsuitable for your purpose, and may be similar to output generated for other customers. Output is not legal, financial, security, compliance, medical, or other professional advice. You must independently review, test, and validate any Output before relying on it, deploying it, merging it, or presenting it as a record of work performed or verification completed. You are solely responsible for decisions made in reliance on Output.

4.5 Records and evidence

The Services record activity, attribution, and test evidence as a convenience. We do not warrant that any record, run result, gate status, audit trail, or attribution is accurate, complete, tamper-proof, admissible, or sufficient for any regulatory, contractual, certification, or evidentiary purpose. Do not rely on the Services as your system of record for any purpose with legal or regulatory consequence without independent verification and retention.

4.6 Automated access, rate limits, and fair use

Automated and agent-driven access is an intended use of the Services. Even so, you must not exceed documented rate limits or plan quotas, circumvent throttling or metering, or generate load that materially degrades the Services for others. We may throttle, queue, or suspend automated access that we reasonably determine threatens the availability, security, or integrity of the Services, and will make commercially reasonable efforts to notify you.

4.7 Prohibited agent uses

You must not use the Services, or connect an Agent to them, to: develop, train, or improve a product that competes with Levr or Qinetic; scrape or systematically extract the Services other than through documented interfaces; benchmark or publish performance results without our prior written consent; or evade Workspace, tenant, or permission boundaries.

5. Customer Data

5.1 Ownership

As between you and us, you own all right, title, and interest in and to Customer Data. We acquire no ownership interest in Customer Data.

5.2 Limited license to operate

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, index, and process Customer Data solely to: (a) provide, maintain, and secure the Services for you; (b) perform the operations you or your Agents direct, including transmitting data to Connected Services and model providers you have configured; (c) prevent or address technical, security, or abuse issues; and (d) comply with law. This license terminates when the Customer Data is deleted, except for backup copies retained on our standard backup cycle and any copies we are required by law to retain.

5.3 We do not train models on Customer Data

We do not use Customer Data to train, fine-tune, or otherwise improve any machine-learning model — ours or any third party's. We contractually require the model providers we engage to process Customer Data on a no-training basis. We do not sell Customer Data and we do not share it for cross-context behavioral advertising.

Qinetic's self-improvement capabilities operate on your Workspace data and improve your Workspace's agents and configuration. They do not export your data into any shared or cross-customer model.

5.4 Service telemetry

We collect operational telemetry about how the Services are used — for example, request volumes, error rates, latency, feature usage counts, and job outcomes. We may use aggregated, de-identified statistics derived from telemetry to operate, secure, troubleshoot, and improve the Services and to produce aggregate usage reporting. Aggregated, de-identified statistics contain no Customer Data, no personal information, and nothing that identifies you, your Users, your Workspace, or your projects, and we will not re-identify them or disclose them in a manner that identifies you.

5.5 Your responsibilities for Customer Data

You represent that you have all rights necessary to submit Customer Data to the Services and to authorize the processing described in these Terms, including rights to any source code, repository content, personal information, or third-party material contained in it. You are responsible for the accuracy, quality, and legality of Customer Data.

5.6 Sensitive data

Unless we have expressly agreed in writing, do not submit to the Services: data subject to HIPAA, PCI-DSS, GLBA, FERPA, or comparable regulatory regimes; government-classified information; biometric identifiers; payment card numbers; or special categories of personal data under GDPR Article 9. We are not a "business associate" and the Services are not designed for such data.

5.7 Export and deletion

You may export Customer Data through the Services' export and API functionality at any time during your subscription, and you may delete Customer Data — up to and including your entire Workspace — at any time. Deletion you initiate takes effect immediately and is irreversible; export first. Section 13.4 sets out the deletion timelines that apply on termination.

6. Privacy

Our handling of personal information is described in the Privacy Policy at Privacy Policy, which is incorporated into these Terms.

Where we process personal information contained in Customer Data on your behalf, we act as a processor (or service provider) and you act as the controller (or business). That processing is governed by our Data Processing Addendum at Data Processing Addendum (the "DPA"), which is incorporated into these Terms and applies automatically, without signature, where you are subject to the GDPR, UK GDPR, Swiss FADP, CCPA/CPRA, or a comparable law. The DPA includes the EU Standard Contractual Clauses, the UK International Data Transfer Addendum, our technical and organizational measures, and our sub-processor commitments. In the event of conflict between the DPA and these Terms, the DPA controls as to the processing of personal data. If your procurement process requires a countersigned copy, email privacy@bitmodern.com.

Our current sub-processors are listed at Sub-processors.

7. Third-Party and Connected Services

The Services integrate with third-party products you choose to connect — including GitHub, Jira and Atlassian, Slack, CI providers, and model and agent providers ("Connected Services"). Connected Services are not part of the Services. Your use of a Connected Service is governed by your agreement with that provider, and by enabling an integration you authorize us to exchange Customer Data with it as needed to provide the integration. We are not responsible for Connected Services, their availability, their security, or their acts or omissions, and a Connected Service's change or discontinuation may affect features that depend on it.

8. Acceptable Use

You must not, and must not permit any User or Agent to:

1. use the Services in violation of applicable law, or to infringe or misappropriate any third party's intellectual property, privacy, or other rights;
2. upload or transmit malware, or code intended to disrupt, disable, or gain unauthorized access to any system;
3. probe, scan, or test the vulnerability of the Services, or breach or circumvent authentication, tenancy isolation, permission, rate-limiting, or metering measures, except under a security-testing authorization we grant in writing;
4. reverse engineer, decompile, or disassemble the Services, or attempt to derive source code, model weights, prompts, or system instructions, except to the extent this restriction is unenforceable under applicable law;
5. resell, sublicense, time-share, or provide the Services as a service bureau to third parties, except as expressly permitted in an Order;
6. remove or obscure proprietary notices, or misrepresent the source or attribution of work performed in the Services;
7. use the Services to harass, defame, or harm others, or to generate or distribute unlawful content; or
8. access the Services other than through interfaces we document and provide.

We may investigate suspected violations and may suspend access under Section 13.2.

9. Fees, Plans, and Payment

9.1 Plans and fees

Fees are those stated on our pricing page or in your Order. Levr is currently offered free of charge during Early Access; Qinetic is offered in tiered plans. We may introduce or change pricing for any plan, including moving a free plan to paid, on at least thirty (30) days' notice before the change takes effect for you. Continued use after the effective date constitutes acceptance; otherwise you may terminate under Section 13.3.

9.2 Billing and renewal

Paid subscriptions are billed in advance on the cadence stated at purchase and renew automatically for successive periods unless cancelled before the end of the then-current period. You authorize us and our payment processor to charge your payment method for all fees when due.

9.3 Usage-based charges and overages

Where a plan includes capacity, throughput, or agent-run limits, usage beyond those limits may be throttled or billed as described on the pricing page or in your Order.

9.4 Taxes

Fees are exclusive of taxes. You are responsible for all sales, use, VAT, GST, and similar taxes, excluding taxes on our net income.

9.5 Non-payment

If undisputed fees are past due, we may suspend the Services after providing notice and a reasonable opportunity to cure.

9.6 Refunds

Except where required by law or expressly stated in an Order, fees are non-refundable and there are no refunds or credits for partial periods, unused capacity, or downgrades.

10. Intellectual Property

10.1 Our rights

We and our licensors own all right, title, and interest in and to the Services, including all software, models, agent definitions we supply, interfaces, documentation, trademarks, and all improvements to them. Except for the limited rights expressly granted in these Terms, no rights are granted to you.

10.2 Your rights in Output

As between you and us, and subject to your compliance with these Terms and to the rights of the third-party Agent or model provider that generated it, you may use Output for any lawful purpose. We claim no ownership of Output generated from your Customer Data. You acknowledge that Output is generated by statistical systems, may not be unique to you, and may not be protectable by intellectual property rights.

10.3 Feedback

If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and exploit that Feedback without restriction or obligation to you. We will not identify you as the source of Feedback without your consent. Feedback is provided voluntarily and is not your Confidential Information.

10.4 Trademarks

"Levr", "Qinetic", "BitModern", and our logos are our trademarks. You may not use them without our prior written consent, except to accurately identify the Services.

11. Confidentiality

Each party may disclose confidential information to the other. Customer Data is your Confidential Information. Non-public information about the Services, including pricing and unreleased features, is our Confidential Information. The receiving party will protect the disclosing party's Confidential Information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and contractors bound by comparable obligations. These obligations do not apply to information that is or becomes public without breach, was known without obligation, is independently developed, or is rightfully received from a third party. A party may disclose Confidential Information if legally compelled, after giving reasonable prior notice where lawful.

12. Security

We maintain administrative, physical, and technical safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, and destruction, appropriate to the nature of the data and the risk. You acknowledge that no method of transmission or storage is completely secure. You are responsible for configuring the Services securely — including access controls, agent permission scopes, credential rotation, and what data you allow Agents and Connected Services to reach.

If we become aware of a breach of security leading to unauthorized access to Customer Data in our control, we will notify you without undue delay and provide information reasonably available to us about the incident and our response.

13. Term, Suspension, and Termination

13.1 Term

These Terms begin when you first access the Services and continue until all subscriptions have expired or been terminated.

13.2 Suspension

We may suspend your access, in whole or in part, if we reasonably determine that: (a) your use poses a security, availability, or integrity risk to the Services or others; (b) you or your Agents are violating Section 4.6, Section 8, or applicable law; or (c) fees are overdue under Section 9.5. We will use reasonable efforts to notify you and to limit the scope and duration of any suspension.

13.3 Termination

You may terminate at any time by cancelling your subscription and closing your account, or by emailing support@bitmodern.com. Either party may terminate for the other's material breach that remains uncured thirty (30) days after written notice. We may terminate a free or Beta subscription at any time on reasonable notice.

13.4 Effect of termination

On termination, your right to access the Services ends. Fees accrued before termination remain payable.

Deletion on your request is immediate. If you delete your account or Workspace, or ask us in writing to delete your Customer Data, we begin deletion without undue delay and complete removal from active systems within seven (7) days. We will not impose a waiting period, and we will not retain your data for a grace period you did not ask for. Export your data before you delete it — deletion is irreversible and we cannot recover deleted Customer Data.

Where termination is not your deletion request — for example your subscription lapses, we terminate for breach, or a Beta Service is withdrawn — we retain Customer Data for thirty (30) days so you can export it, then delete it. You may end that period early at any time by requesting immediate deletion.

Backups and legal holds. Deleted Customer Data is purged from backups on our standard backup rotation, within thirty-five (35) days of deletion from active systems. Backups are not accessible for ordinary use during that window. We may retain data longer only where required by law, or where necessary to resolve a dispute or enforce our agreements, and only for that purpose and duration.

We will confirm deletion in writing on request.

13.5 Survival

Sections 1, 4.4, 5.1, 5.5, 8, 9 (as to accrued fees), 10, 11, 13.4, 14, 15, 16, 17, 18, 19, and 20 survive termination.

14. Warranty Disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES, OUTPUT, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BITMODERN AND ITS SUPPLIERS AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (a) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (b) OUTPUT WILL BE ACCURATE, COMPLETE, SECURE, FUNCTIONAL, ORIGINAL, OR FIT FOR ANY PURPOSE; (c) AGENT ACTIONS WILL BE CORRECT OR WILL REFLECT YOUR INTENT; (d) QUALITY GATES, WORKFLOW STATES, APPROVALS, OR TEST RESULTS WILL DETECT ANY PARTICULAR DEFECT OR PREVENT ANY PARTICULAR OUTCOME; OR (e) DEFECTS WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this Section may not apply to you.

15. Limitation of Liability

15.1 Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, BUSINESS INTERRUPTION, OR LOSS OR CORRUPTION OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.

15.2 Liability cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE FEES YOU PAID OR OWED FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (b) ONE HUNDRED U.S. DOLLARS ($100).

15.3 Exceptions. Sections 15.1 and 15.2 do not apply to: your payment obligations under Section 9; either party's indemnification obligations under Section 16; your breach of Section 8; or either party's fraud, gross negligence, or willful misconduct.

15.4 Allocation of risk. The limitations in this Section are an essential part of the bargain and apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this Section may not apply to you.

16. Indemnification

16.1 By us

We will defend you against any third-party claim alleging that the Services, as provided by us and used in accordance with these Terms, infringe that third party's patent, copyright, or trademark, and will pay damages finally awarded or amounts we agree in settlement. This obligation does not apply to claims arising from Customer Data, Output, Connected Services, third-party Agents, Beta Services, modifications not made by us, or use in combination with anything not provided by us. If the Services become, or we believe may become, subject to such a claim, we may procure the right to continue use, modify the Services, or terminate the affected subscription with a pro-rata refund of prepaid unused fees. This Section states our entire liability for infringement claims.

16.2 By you

You will defend us and our officers, directors, employees, and agents against any third-party claim arising from: (a) Customer Data, including any claim that it infringes or violates a third party's rights or applicable law; (b) Agent Actions taken under your account; (c) your use of Output; or (d) your breach of Section 8; and will pay damages finally awarded or amounts you agree in settlement.

16.3 Procedure

The indemnified party must promptly notify the indemnifying party of the claim, give it sole control of the defense and settlement (provided no settlement imposes liability or admission on the indemnified party without consent), and provide reasonable cooperation at the indemnifying party's expense.

17. Export, Sanctions, and Government Use

You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive U.S. sanctions, and are not listed on any U.S. government restricted-party list. You agree to comply with all applicable export control and sanctions laws, including the U.S. Export Administration Regulations and OFAC-administered programs, and not to use or export the Services in violation of them. The Services are "commercial computer software" under FAR 12.212 and DFARS 227.7202; U.S. Government users acquire only the rights stated in these Terms.

18. Changes to These Terms

We may update these Terms. For material changes, we will provide at least thirty (30) days' notice by email to the address associated with your account or by prominent notice in the Services before the change takes effect. Changes apply prospectively. If you do not agree to a material change, you may terminate under Section 13.3 before the effective date; continued use after that date constitutes acceptance. Changes required by law or addressing a security risk may take effect immediately.

19. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, excluding its conflict-of-laws rules and the U.N. Convention on Contracts for the International Sale of Goods. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Travis County, Texas, and waive any objection to that jurisdiction or venue. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

Limitations period. Any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the claim accrues, or it is permanently barred, except for claims for non-payment.

20. General

20.1 Entire agreement. These Terms, together with the Privacy Policy, any Order, and any addenda expressly incorporated, are the entire agreement between the parties regarding the Services and supersede all prior agreements and understandings on the subject, including any prior BitModern terms of service. Any pre-printed terms on a purchase order are of no effect.

20.2 Order of precedence. In the event of conflict: (1) a mutually executed Order or addendum; (2) these Terms; (3) the Documentation.

20.3 Assignment. Neither party may assign these Terms without the other's prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets, on notice.

20.4 Independent contractors. The parties are independent contractors. These Terms create no partnership, franchise, joint venture, agency, fiduciary, or employment relationship.

20.5 No third-party beneficiaries. There are no third-party beneficiaries to these Terms.

20.6 Notices. Notices to you may be given by email to the address on your account or by posting in the Services. Notices to us must be sent to legal@bitmodern.com and to BitModern, Inc., 8921 Northlake Hills Drive, Jonestown, Texas 78645.

20.7 Force majeure. Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, labor disputes, internet or utility failures, and third-party provider outages.

20.8 Waiver and severability. A failure to enforce any provision is not a waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force.

20.9 Publicity. We may identify you as a customer by name and logo on our website and in marketing materials. You may opt out at any time by emailing legal@bitmodern.com.

21. Copyright Complaints

If you believe material available through the Services infringes your copyright, send a notice under 17 U.S.C. § 512(c) containing: your physical or electronic signature; identification of the copyrighted work; identification of the allegedly infringing material and its location; your address, telephone number, and email; a statement that you have a good-faith belief the use is not authorized; and a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act on the owner's behalf.

Designated agent: BitModern, Inc. Attn: Copyright Agent 8921 Northlake Hills Drive Jonestown, Texas 78645 Email: legal@bitmodern.com

We may disable or terminate accounts of repeat infringers.

22. Contact

BitModern, Inc. 8921 Northlake Hills Drive Jonestown, Texas 78645, USA

• General and support: support@bitmodern.com
• Legal notices: legal@bitmodern.com
• Privacy: privacy@bitmodern.com
• Security: security@bitmodern.com

See also Privacy Policy, Data Processing Addendum and Sub-processors. Questions? Email legal@bitmodern.com.